Payment Error, What Should I Do?

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If you encounter an error during payment, it is usually related to your bank's security checks rather than a technical fault on our end. Below you will find the most common error types and how to resolve them.

Incorrect Card Details

Entering an incorrect card number, expiry date, or CVV will cause the transaction to be declined.

What to do:

Re-enter your card details carefully
Make sure the cardholder name matches exactly what is on file with your bank

3D Secure Verification Not Completed

Your bank may require you to verify the transaction via SMS code or a mobile banking app. If this step is not completed, the payment will not go through.

Common reasons:

Incorrect SMS code entered
Verification time expired
Approval not given in the banking app
Verification screen was closed before completion

What to do:

Restart the payment process and complete the verification step in full
Make sure your banking app is up to date

Bank Flagged the Transaction as Suspicious

Banks may automatically decline transactions in certain situations, including:

Multiple payment attempts in quick succession
Payment initiated from an unfamiliar device or network
VPN is active
International payment restrictions on your card

What to do:

Disable your VPN if one is active
Try a different browser or device
Wait a few minutes and try again

Card Not Enabled for Online Payments

Some cards have the following features disabled by default:

Online shopping
3D Secure authentication
International payments

What to do:

Check your bank's mobile app or contact your bank's customer service to enable these features

Temporary Bank Decline

On rare occasions, a bank's security system or high traffic may cause a transaction to be declined temporarily. In this case, waiting a few minutes and trying again is usually sufficient.

General Checklist

If you receive any payment error, try the following steps in order:

Re-enter your card details carefully
Complete the 3D Secure / SMS verification in full
Disable your VPN if active
Try a different browser or device
Confirm your card is enabled for online and international payments
Contact your bank if the issue persists

Still Having Issues?

You may try completing the payment with a different card. If you are repeatedly receiving errors with the same card, it is likely being blocked by your bank.

If you are still unable to resolve the issue, contact us at [email protected]. Please include a screenshot of the error message and the steps you have already tried — this will help us assist you more quickly.