"Your browser doesn't support playing secure videos: 6007" - Troubleshooting Guide
Some users may encounter the following error when watching lesson videos:
"Your browser doesn't support playing secure videos: 6007"
This error occurs when your browser is unable to meet the secure video playback (DRM) requirements. This guide explains the causes and walks you through the solutions step by step.
Why Does This Error Occur?
To play DRM-protected videos, your browser must support certain security and media components. The error typically appears when:
- DRM support is disabled in your browser
- Your browser is out of date
- Secure content playback permissions are turned off
- Privacy or ad-blocking extensions are interfering with DRM
- Required media components are missing from your operating system
- Corrupted browser profile or cache data
- DRM is blocked by security policies on corporate devices
Quick Fix — Try This First
- Close your browser completely and reopen it
- Hard refresh the page (Ctrl + F5 / Cmd + Shift + R)
- Try a different browser
- Update your browser to the latest version
- Try again in incognito / private mode
If the problem persists, continue with the steps below.
Troubleshooting Steps for Windows Users
1. Check your browser's DRM settings Make sure your browser allows secure content playback. Look for a setting such as:
- Protected content / Secure playback / DRM playback This setting must be enabled.
2. Update your browser Older versions may not process DRM licences correctly. Go to: Browser menu → Help → Check for updates
3. Temporarily disable extensions The following types of extensions may block DRM:
- Ad blockers
- Privacy blockers
- Script blockers
- Video downloaders
Disable all extensions and try again to see if playback works.
4. Clear your browser cache Corrupted licence data can prevent playback. Go to: Browser Settings → Privacy → Clear Browsing Data → select Cache and Cookies
5. Check your Windows media components Windows N editions may be missing media features by default. If necessary, install the Media Feature Pack for your version of Windows.
Advanced Solutions
If the issue still persists:
✔ Try using a different browser profile
✔ If you are on a corporate or work device, IT restrictions may be blocking DRM, contact your IT department
✔ Temporarily disable your VPN or security software and try again
✔ Make sure your operating system is fully up to date
Most Common Fixes
Based on feedback from our users, the following solutions resolve the issue most often:
- Updating the browser
- Enabling the DRM / protected content setting
- Disabling ad blockers
- Clearing the browser cache
Still Having Issues?
Send the following information to our support team at [email protected]:
- Operating system (Windows / Mac / etc.)
- Browser name and version
- Screenshot of the error
- Steps you have already tried
Our support team will get back to you as quickly as possible.