Billing and Payment Issues

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If you are experiencing an issue with your payment or subscription, review the common situations and solutions below.

"I purchased a subscription but it's not showing up"

This usually happens when you log in with a different email address than the one used to create your Fielse account. Once your payment is successfully processed and your subscription is active, you will no longer see the "Start Subscription" screen.

What to do:

Make sure you are logging in with the exact email address you used to register with Fielse.
If you are unsure which email address you used, contact us at [email protected].

"I was charged twice"

This is very rare. First, review your card statement carefully. If you see more than one charge for the same amount, or if your subscription did not activate despite a successful payment, please email [email protected] with the subject line "Duplicate Charge" from your registered email address. Our team will look into it and get back to you promptly.

"I don't want automatic payments"

By starting a subscription, you agree that it will renew automatically at the end of each billing period unless cancelled. If you would like to stop automatic renewals, you can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period and no refund is issued for unused days.

To cancel your subscription: Cancel Fielse Subscription